Shipping Policy

We offer shipping nationwide (Philippines). Please note that shipping availability may vary depending on the destination.

Order Processing Time:

Orders are typically processed within 2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods:

We utilize reliable third-party shipping carriers to ensure safe and efficient delivery of your orders. The available shipping methods may vary depending on your location and the size/weight of the package. During the checkout process, you will be provided with the available shipping options and corresponding costs.

Shipping Time Frame:

The estimated shipping time frame depends on the shipping method and your location. Estimated delivery times are to be used as a guide only and will only commence from the date of dispatch. There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.

Same Day Delivery

for orders received before 2pm

Metro Manila

Not Applicable on Sundays and Holidays

Orders made during Sundays & Holidays will be delivered on the next working day

Metro Manila: 3 to 5 days

Luzon: 5 to 7 days

Visayas: 7 to 10 days

Mindanao: 7 to 10 days

Tracking:

Once your order has been shipped, please message our customer support via shopsoundcore@gocommerce.asia to request for the updated tracking number or link that you can use to track the status of your shipment. You can use this information to monitor the progress of your delivery.

Shipping Charges:

Shipping charges will be calculated and displayed during the checkout process based on the destination, package weight, and chosen shipping method. Please note that additional customs duties, taxes, or fees may apply depending on your country's regulations, and these will be your responsibility.

Undeliverable Packages:

In the event that a package is returned to us due to incorrect address information provided by the customer or failure to accept delivery, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

Out of Delivery Zone:

For locations tagged as outside the delivery zone, orders are required to be picked up on the branch within 5 - 10 days.

Order Tracking and Support:

If you have any questions or concerns regarding the shipping of your order, please contact our customer support team at shopsoundcore@gocommerce.asia. We will be happy to assist you and provide updates on the status of your shipment.

Payment Policy

Accepted Payment Methods:

We accept the following payment methods:

Cash on Delivery

Credit and debit cards

Digital Wallet (GCash, Maya etc.)

Online Banks 

Installment

Buy Now, Pay Later (Billease, Tendopay)

Please ensure that your payment details are accurate and up to date.

Cash on Delivery orders P21,000 and above, please expect a message or a call from our Customer Support who will assist you in switching the payment method to bank transfer so you can continue with the purchase.

Payment Gateway:

We are partnered with different merchants in helping our customers to secure and process their payment. Here is the list and guide on how to use these merchants.

Paymongo

Dragonpay

Billease

Tendopay

Please be aware that in the event of any technical issues or errors with the third-party payment gateway, we will make reasonable efforts to resolve the matter, and if necessary, process refunds in accordance with our refund policy.

Payment Security:

We prioritize the security of your payment information and utilize industry-standard encryption and security measures to protect your data during payment processing. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Order Confirmation:

Once your payment has been successfully processed, you will receive an order confirmation via email. This confirmation will include details of your order, including the items purchased, shipping address, and payment information.

Order Modification

At Soundcore, we strive to ensure that our customers have a seamless shopping experience. Please carefully review the following stipulations regarding order modifications:

1. Eligibility for Order Modification

Types of Modifications Allowed:

Change of shipping address.

Update of payment method.

Modification of item quantities or product variants.

Upgrading the shipping method (e.g., from Standard to Same Day Delivery).

2. Conditions for Approval

Stock Availability:

• Modifications to product quantities or variants are subject to stock availability at the time of the request.

Shipping Method Change:

Shipping method upgrades must be requested before the cutoff time of 2 PM local time. Orders placed after this time may not be eligible for Same Day Delivery (SDD).

**Order Status:

Modifications can only be made if the order status is “Pending” or “Processing.” Orders that have moved to “Dispatched” or “Shipped” cannot be modified.

3. Processing of Additional Charges

Payment Adjustments:

Any changes that result in additional costs (e.g., shipping upgrades or item additions) will require payment of the difference before the modification is confirmed.

Customers will be informed of any additional charges via email or phone. Modifications will only be processed after the payment is successfully received.

4. How to Request a Modification

Contact Customer Service:

To request an order modification, please contact our Customer Service team within 30 minutes of placing your order.

Provide your order number and details of the modification requested.

Confirmation of Modification:

A confirmation email will be sent once your modification request is approved and processed.

If the modification cannot be made, you will be informed of the reasons and alternative solutions may be offered.

5. Cancellation of Modified Orders

Cancellation Policy:

Once an order modification has been confirmed, the cancellation of the order may be subject to different terms. Please refer to our Cancellation Policy for details.

By adhering to these stipulations, we aim to provide a clear and fair process for modifying your orders. For any questions or assistance, please contact our Customer Service team.

Order Cancellation

If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. Once an order has been shipped, it cannot be canceled, and our standard return policy will apply.

Currency and Pricing:

All prices displayed on our website are in Philippine Pesos (Php) and are subject to change without prior notice. The final amount charged to your account may vary slightly due to currency conversion rates and any applicable fees imposed by your payment provider.

Tax and Duties:

Depending on your location, additional taxes, customs duties, or fees may be applied by your local authorities. These charges are your responsibility, and we recommend checking with your local customs office for further information before placing an order.

If you have any questions or concerns regarding our Shipping and Payment Policy, please contact our customer support team at shopsoundcore@gocommerce.asia.